We have established a comprehensive, refined service system for the promotion and service of solid tires. The specific process is as follows:
I. Preliminary Promotion
1. Deeply Communicating Core Advantages
Focusing on five core dimensions, solid tires offer high load-bearing capacity, safety (puncture resistance and impact resistance, significantly reducing the risk of blowouts), reliability (adaptability to complex operating conditions, and longer service life), cost-effectiveness (reduced frequent replacement costs, resulting in lower overall operating costs), and a perfect match of unmanned equipment technology. By comparing solid tires with actual application data (such as service life, failure rate, and load capacity), we can intuitively demonstrate the product's value and precisely reach potential customers.
2. Response to Customized Needs
Based on customers' specific requirements for operating conditions, dimensions, performance, and other requirements, we initiate a dedicated design process, and our technical team provides customized solutions.
1. Customization Note: Special products require re-molding, and the mold-making costs are borne by the customer (refundable upon meeting order volume requirements).
2. Size Range: We support custom sizes ranging from 0.6-2.4m in diameter and 1m in width. We recommend using existing molds (models: 1000x400, 1098x500, 1180x320, 1390x375, 1650x550, 1800x600, unit: mm) to shorten lead times.
II. Inquiry Response
1. Detailed Operating Condition Research: This will cover the type and model of equipment used, operating environment (temperature, humidity, latitude, wind direction, etc.), and operating parameters (load, usage level, application level, mechanical level, road conditions, speed requirements, etc.).
2. Historical Data Analysis: We will understand the customer's previous tire usage (brand, approximate price range, service life, common problems such as flats, rubber cracking, wear, and debonding) to accurately identify any pain points and itchiness points.
3. Needs and Expectations: Identify the customer's core needs, expectations, and specific requirements for us, while simultaneously discussing technical compatibility.
III. Business Negotiation
1. Focus on core issues such as price, delivery time, warranty period, transportation options, local laws and regulations, and certifications, and reach consensus.
2. Special Note: Due to technical confidentiality, we do not provide product self-certification (e.g., European CE certification, which must be handled by the customer).
IV. Contract Execution
After signing the contract, the customer will pay the advance payment, and both parties will confirm the connection details and dimensions. All communication records and confirmation letters will be archived to ensure clear responsibilities.
V. After-Sales Service
1. Technical information on installation, disassembly, maintenance, and other aspects will be provided upon delivery, and basic training will be completed through online presentations.
2. For large customers or those with special needs, we will provide on-site training to ensure that customers are proficient in product usage specifications.
3. We may invite customers to visit our company for a site visit.
VI. Continuous Interaction
During product use, customers can ask technical questions or provide feedback at any time. We provide 24/7 response support.
VII. Compensation Mechanism
In the event of a claim, customers must provide relevant evidence as required. We promise: Any issues that cannot be confirmed to be caused by the customer will be our sole responsibility and compensation will be paid. We fully protect the rights and interests of our customers.